Example configuration
Venues, groups and events managed from one connected platform
Hospitality runs on groups, bookings and promotion. This example configuration shows how Mako can organise multi-venue accounts, follow up on event inquiries and keep e-mail and social promotion in your own voice.
Inquiry
Proposal
Confirmed
Event held
Where the work gets stuck
Common friction in hospitality and entertainment
Group, venue and event contacts tracked in different tools.
Promotions posted by whoever has time.
Facilities work and equipment orders handled informally.
What you can run on Mako
Use cases for this example configuration
Group and multi-venue accounts
A hospitality group with child venues, each with its own record, contacts and work.
Event and booking follow-up
Timed reminders, calendar invitations and texting from the rep's own number.
Promotion across e-mail and social
AI drafts in your brand voice, a person approves, and posts and campaigns go out on your own accounts.
Facilities and equipment
Orders and work orders tracked to completion on the venue's account.
Workflow examples
How the modules work together here
Each step uses a capability the platform has. Steps marked as configured to your business are set up with you.
Group inquiry to confirmed booking
A group inquiry moving to a signed agreement.
- A website form creates a prospect and notifies the owner.Website form-fill intake and routing
- A text conversation confirms the details.SMS inbox
- A proposal is drafted from the record.Proposals and quote follow-up
- The agreement is signed electronically.E-signature requests
- A reminder holds the follow-up before the date.Reminders, calendar and invitations
Monthly promotion
One campaign, drafted once and approved before it goes out.
- Brand Intelligence supplies voice, rules and logo.Brand Intelligence
- AI drafts a post, a story and an e-mail for review.AI drafting and voice dictation
- A person approves and publishes to the connected pages.Social publishing
- The e-mail is pushed to Mailchimp and its numbers are tracked.Email marketing with Mailchimp
Featured modules
The capabilities that matter most for this configuration
Multi-location and partner structures
Parents, children and partners, not a flat list.
DetailsSocial publishing
Draft, approve and publish to Facebook, Instagram and LinkedIn.
DetailsEmail marketing with Mailchimp
Compose with AI, send through your Mailchimp account.
DetailsBrand Intelligence
One brand profile behind every AI draft.
DetailsEquipment orders
From order form to processing queue to history.
DetailsWork orders, technicians and requests for quotation
Field work assigned, accepted and tracked.
DetailsRelated example configurations
Example configuration This page shows how Mako's modules can be arranged for Hospitality & Entertainment. It uses sample data, is illustrative only and does not describe an existing customer or deployment. Anything described as configured to your business is set up with you.
Discuss a configuration for your venues
Describe your bookings, groups and promotions and we will show how Mako could be arranged around them.