Start from your workflow. Then configure the software.
Most software asks your team to learn its way of working. Mako starts from yours and shapes the platform around it.
Four principles
How we think about business software
Workflow first
We map how you sell, serve and hand work between people before we touch a setting. The configuration reflects the map.
Configuration before custom work
Stages, lists, outcomes, templates, permissions and automations are set up with you. New work is discussed only when configuration cannot cover it, and we tell you which is which.
People stay in control
AI drafts and a person sends. The assistant is read-only. Social posts publish on a person's click. Every automation has its own switch. Voice agents follow the calling rules you set and hand interested people to a person.
One record, not five tools
Calls, texts, e-mail, proposals, signatures, orders and work orders attach to the same record, so nobody reconciles one tool against another.
What that looks like
From first conversation to a working configuration
Discover
We listen to how work moves today, who touches it and where it stalls.
Shape
We configure the lists, outcomes, templates, permissions and automations.
Connect
Your accounts for mail, texting, voice, e-signature, e-mail marketing and social are connected.
Refine
We switch parts on as they are ready and adjust with your team as they use it.
What we do not do
No inflated promises
- We do not promise results. We show you what the platform does and how it would be configured for you.
- We do not publish customer names, metrics or testimonials we cannot stand behind.
- We do not make security or regulatory claims on this site. Requirements like those are reviewed with you directly.
Start with your workflow
Walk us through how your business operates and we will show how Mako could be shaped around it.